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Ridgeline Hair Co.
Malone is working your list right now, inside your local hours.
96 people on the list still to call. Malone dials inside 9 AM – 7 PM your time, one attempt each, and every yes lands on the calendar to the right.
Transcripts
Every call, word for word, the moment it ends. Malone says it is a virtual concierge on each one.
Dana Vance(415) 555-0100Asked for Saturday, took 4 PM with Rosa. Mentioned the $25 credit twice. Transcript
Hi Dana, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Oh, hi. Sure — what is it?
They're holding a twenty-five dollar credit for you toward your next visit. I can put you down for Thursday at two, or Saturday afternoon at four?
Saturday. Is Rosa still there?
She is. Saturday at four with Rosa — does that work?
Yes, perfect.
Saturday at four with Rosa, twenty-five dollars off. You're on the book. See you then, Dana.
Thanks!
Maya Marsh(415) 555-0141Warm, but travelling until the 9th. Asked us not to hold anything. Transcript
Hi Maya, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Oh hey. I'm actually travelling until the ninth.
Then I won't hold anything. The twenty-five dollar credit is yours whenever you're back — just mention it at the desk.
Perfect, will do.
All love — the chair's here when you're ready.
Priya Calder(415) 555-0142Left the 15-second voicemail
Elena Ito(415) 555-0103Color retouch tomorrow 10 AM. Said the offer "made her week". Transcript
Hi Elena, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Wait — is this a real person?
I'm a virtual assistant for Ridgeline Hair Co. — a real human looks after you in the chair. They saved you a twenty-five dollar credit and asked me to find you a time. Tomorrow at ten, or Friday at one?
Oh wow, okay. Tomorrow at ten, for a color retouch?
Tomorrow at ten, color retouch, twenty-five off. You're on the book. Have a good one, Elena.
That made my week, honestly. Thanks.
Elena Whitfield(415) 555-0143No answer
Grace Okafor(415) 555-0144Moved to Portland. Kind about it — asked to be taken off the list. Transcript
Hi Grace, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
That's kind, but I moved to Portland last spring.
Then I'll take you off the list right now. Thanks for the years, Grace — be good.
You too.
Noor Pryce(415) 555-0105Blowout Thursday 2:30. Wants the same chair as last time. Transcript
Hi Noor, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Go for it.
A twenty-five dollar credit toward your next visit. Thursday at two thirty, or Saturday morning at ten?
Thursday. Can I get the same chair as last time?
I'll note it — the salon confirms the stylist. Thursday at two thirty, blowout, twenty-five off. See you then, Noor.
Noor Ngo(415) 555-0145Left the 15-second voicemail
Iris Bowen(415) 555-0108Full balayage, Friday 11 AM. Confirmed the price range out loud. Transcript
Hi Iris, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Hi! Is this about the balayage? I've been meaning to come back.
It is now. They're holding a twenty-five dollar credit for you. Friday at eleven, or Saturday at one?
Friday at eleven. What does a full balayage run these days?
The desk quotes it on the day — usually two-forty to two-ninety. I'll note full balayage, Friday at eleven, twenty-five off. See you Friday, Iris.
Great, thank you.
Sofia Aldana(415) 555-0146Thinking about it. Front desk number read out; no follow-up owed. Transcript
Hi Sofia, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
I'm thinking about it. Can I just call the salon myself?
Of course. The front desk is 415-555-0100, and the twenty-five dollar credit is yours whenever you come in.
Okay, thanks.
June Reyes(415) 555-0147Line busy
Vera Marsh(415) 555-0111Cut & finish Monday 3 PM. Asked if Malone was a robot; laughed. Transcript
Hi Vera, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Are you a robot?
I'm a virtual assistant for Ridgeline Hair Co. — a real human looks after you in the chair. They saved you twenty-five dollars off your next visit. Monday at three, or Wednesday at eleven?
Ha. Monday at three, cut and finish.
Monday at three, cut and finish, twenty-five off. You're on the book. Be good, Vera.
Iris Falk(415) 555-0148Asked never to be called. Suppressed on the spot, per the script. Transcript
Hi Iris, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Please don't call this number again.
Done — you're off the list. Be good.
Tessa Kerr(415) 555-0149No answer
Clio Okafor(415) 555-0114Gloss & trim next Wednesday 1 PM. Transcript
Hi Clio, this is the virtual concierge calling from Ridgeline Hair Co. It's been a while since your last visit, so they asked me to reach out with something. Have you got twenty seconds?
Sure.
A twenty-five dollar credit toward your next visit. Wednesday at one, or Friday at four?
Wednesday at one — gloss and a trim.
Wednesday at one, gloss and trim, twenty-five off. You're on the book, Clio.